INTRIA Items Inc.

Seeing the Value Stream

Mass Production to Continuous Flow-The Change Management Process

Understanding your clients evolving needs. Using the Voice of Customer to drive organizational change through strategy deployment. Establishing Process Ownership and Process Management to support the deployment of a Standard Operating Environment. Process reengineering of the value streams to support strategic objectives. Ensure effective measurement of the system to support the strategic objectives and continuous improvement.

Established in 1996, INTRIA Items is a Canadian leader in financial and business process outsourcing, performing more than two billion item processing tasks each year. We offer a comprehensive, integrated suite of services that includes cheque clearing, remittance processing, currency supply, print and mail, and electronic document management. These services are delivered through our national network of highly secure processing centres, all of which employ a Quality Management System registered to ISO 900 1:2000.

INTRIA Items is a wholly owned subsidiary of CIBC, a leading North American financial institution.

Beyond its foundational relationship with CIBC, INTRIA Items’ extensive client list includes Bell Canada, Ceridian Canada, 407ETR, Hewlett-Packard, HSBC, Imperial Oil, Inventure Solutions, National Bank of Canada, Prospera Credit Union, Sears Canada, TD Canada Trust, and Vancity.

Carmen Puzzo, Operations Executive

Carmen Puzzo joined CIBC Financial Services, branch Operations, in 1989. Joined IBM Canada/Celestica in 1994. Roles included, Process Engineering, Quality Engineering, Production Mgmt, and Engineering Management. Joined INTRIA Items in 2004, currently National Operations Executive. Graduate of the University of Toronto Engineering Science, Manufacturing Systems Engineering; Six Sigma Black Belt Celestica, BMG.