Session ID:
VS1-06
Audience Rating: n Intermediate
Company: Continental Airlines Inc.
Speaker: Jane Bernier-Tran, Sr. Director, Planning and Operational Excellence
Title: Supply Chain Optimization
Enhancing Your Capability with a Lean Environment
Presentation
Abstract : 		Continental Airlines, Chelsea Food Services Division set out on a Lean Journey due to a necessity after September 11 th. As a team, we considered many options including the utilization of outside consultants. We decided that we had the best asset within our own team. Chelsea Food Services took on the lean journey utilizing six super stars from our current team and encouraging full involvement from the top to the bottom of the organization. We have turned our costs around by creating a lean environment in our catering kitchens. Our costs have been reduced by $39 million and we also have a 99.8% on time record that is amongst the highest in the industry. Continental has continued to win awards for service and in quality of product.
About the
Company: 		Continental Airlines is the world’s fifth largest airline. More than 61 million passengers were enplaned in 2005 and increased volumes in 2006. With 286 destinations worldwide, Continental, along with Continental Express and Continental Connections, serves more international destinations than any other United States carrier. Continental has a flexible fleet plan that provides the ability to adjust the fleet to meet market demands. Continental has 3, 300 daily departures and owns 364 jets and 274 regional jets. Chelsea, is a division of Continental and is the third largest catering organization in the U.S. Continental is the only major U.S. airline that operates its own in-house catering facilities, resulting in significant financial and operational benefits to the company.

Speaker
Biography:

Jane Bernier-Tran, Sr. Director, Planning and Operational Excellence

Jane Bernier-Tran has 25 years of experience working in the airline industry in many areas of the business. She has currently been promoted to Sr. Director of Planning and Operational Excellence for Continental Airlines Food Services Division.

Her areas of responsibility are in Supply Chain Optimization, quality and compliance of 135 catering stations system-wide and including the Pacific Food Services group in Guam, Planning and Financial Controls, and Product Support for her division.

Jane has a degree in Business with executive training at Jesse Jones Graduate School of Management at Rice University in Lean Manufacturing and at Eaton Electrical’s Lean Executive Training in Wales.